Shipping Policies

ORDER PROCESSING TIMES:

Starting now through the holidays...all items are being shipped out within 7-10 business days unless otherwise specified on the website listing. We are doing our best to paint and ship everything to arrive by the holidays if ordered by December 14, 2024. We ship mainly through UPS Ground. Please specify United States Postal Service (USPS) if your destination will not accept UPS.

Please see our Returns policy if you receive a damaged item.

FREE SHIPPING:

We offer free shipping on all orders over $150 (pre-tax). Note this discount can not be combined with additional discounts offered (ex: new customer code). 

ORDER CHANGES/CANCELLATIONS:

You may request a change to your order, provided that your order has not already been processed and/or shipped. Once the order ships, you will be responsible for restocking fees and shipping charges. Orders that have been shipped from any location cannot be changed or canceled and are classified as returns. Please refer to Returns or Exchanges if your order has already shipped.

SPECIAL ORDER PRODUCTS:

Special order items cannot be returned or resold. Cancellations are not accepted on special order items. NO EXCEPTIONS. Please contact us if you have any questions about a special order product.

LOST PACKAGES:

Once we process your order, we hand it off to the shipping company. At this point, your order is the responsibility of the carrier and sometimes they misplace, misdeliver, or lose the package. If this happens, please open a claim with the carrier. These claims could take anywhere from 1-2 weeks to complete the investigation and provide a result. Sometimes the carrier ends up finding the package and completes the delivery. Because of this, we cannot issue refunds or replacements for lost packages until the carrier completes the investigation and declares the package as officially lost. We are determined to make sure you receive your order, so we will work with you and the carrier to come to a resolution. Please be aware, all lost package claims must be reported to us within 30 days, otherwise, we are unable to help.

REFUSED PACKAGES:

Any orders that are returned as refused by the receiver or non-deliverable will be processed as a return in compliance with our standard return policy, subject to a 25% restocking fee. WE DO NOT REFUND SHIPPING CHARGES. 

LOCAL PICKUP:

We are currently not offering local pick at this time. 

 

INTERNATIONAL SHIPPING:

We are currently working on implementing shipping to Canada. 

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For any other additional questions about shipping, please email us here.